2020 Best of Accounting Award

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Maloney + Novotny wins 2020 Service Excellence Award

Contact: Diane Gallagher, Director of Marketing, Maloney + Novotny (O) 216/344-5240

CLEVELAND, OH {February, 2020} – Maloney + Novotny (M+N), a leading accounting firm announced today that they have won Best of Accounting Award for providing superior service to their clients. ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2020 Best of Accounting winners are 1.9x more likely to be satisfied than those who work with non-winning firms.

  • Maloney + Novotny received satisfaction scores of 9 or 10 out of 10 from 86% of their clients, significantly higher than the industry’s average of 45% in 2019
  • Maloney + Novotny received a Net Promoter Score of 85% far exceeding the industry average of 24% in 2019.
  • Maloney + Novotny received ratings from 38% of their surveyed clients, giving a comprehensive view into the high quality service this firm provides across the company.

“Our firm works hard to make service a priority and we are proud and honored to  be recognized for our efforts in this way, ” M+N Managing Shareholder, Jon Ruple said.

“Now more than ever, providing a consistently remarkable client experience is critical for accounting firms,” said ClearlyRated’s CEO Eric Gregg. “All accounting firms attempt to deliver great service – Best of Accounting winners have proven it. I couldn’t be more proud to showcase these service leaders alongside feedback from their actual clients, on ClearlyRated.com and applaud them for their commitment to service excellence at their respective firms!”

About Maloney + Novotny LLC

Maloney + Novotny is one of Ohio’s largest full-service CPA and business consulting firms and celebrates 90 years of helping clients achieve their goals and financial success.  The Firm provides attest, tax and advisory services through a long-term relationship built on trust and service.  Maloney + Novotny is a member of Nexia International, a worldwide network of independent accountants, business advisors and consultants.  For more information visit maloneynovotny.com

About ClearlyRated

Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.

About Best of Accounting™

ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.